211 Database Specialist
United Way of Northern Utah Mission: We Unite people and organizations to build healthy, stable and well-educated communities where individuals, families and neighborhoods thrive.
Title: 211 Database Specialist
Reports to: 211 Program Director
Summary: The 211 Database Specialist updates and maintains the human service and nonprofit organization referral information for Weber, Box Elder, and Morgan Counties, housed within the statewide 211 database. The specialist will communicate directly with partner organizations to obtain information and process data entry which ensures accurate and relevant information is provided to clients when connected to their needed resources.
This role is part-time, 20 hours per week. The specialist will participate in a 3-month training period in person at United Way of Northern Utah’s office with occasional travel to the United Way of Salt Lake’s office (mileage reimbursed). Based on performance after the training, the specialist may be offered an up to 50% work-from-home hybrid format.
Key Responsibilities:
- Communicate directly with partner organizations to update database and website listings periodically.
- Follow Alliance of Information and Referral Systems (AIRS) standards and style guidelines within the database to maintain quality requirements.
- Work with the 211 state database team to follow best practices related to internal audits.
- Inquire about seasonal services related to tax preparation assistance, holiday services, back-to-school drives, etc., to implement information on the 211 database or to create customized resource lists.
- Attend community outreach events, meetings, and workshops as needed related to 211 to learn new information that will be incorporated into the database or develop relationships with local partners.
- Perform other related duties as assigned by the supervisor.
Position Requirements:
- Strong written and verbal communication skills.
- Detail-oriented with the ability to plan, prioritize, manage, and follow through on multiple simultaneous projects.
- Self-motivated, self-starter, and able to work independently.
- Tech-savvy including working knowledge of Microsoft Office (Outlook, Word, and Excel).
- Ability to self-check work and be open to feedback from peers and supervisors.
- High standards of professional ethics and conduct.
Preferred Qualifications:
- Post-secondary education or equivalent experience.
- Basic knowledge of database functions and Salesforce.
- Familiarity with local Health and Human Services agencies and/or nonprofit organizations.
- Bi-lingual English/Spanish.
Hours: Part-time, 20 hours/week
Wage: $17 - $19/hr based on experience and qualifications
Location: Ogden, UT United Way of Northern Utah office during training, with potential to be up to 50% hybrid remote after. Occasional local travel.
Benefits: Sick and vacation leave, 403(b) match up to 10% after 1 year
How to Apply: Send a cover letter and resume to Melissa Kloz mkloz@uwnu.org
Closing Date: March 22, 2023
