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Member Specialist -- AmeriCorps Education Initiative of Utah

Reports to: Director, AmeriCorps Education Initiative of Utah

The Member Specialist works closely with the Director and Member Coordinator of the AmeriCorps Education Initiative of Utah (AEIOU) to help AmeriCorps Members have a positive and impactful experience as they set up and administer tutoring and mentoring programs in schools across the state of Utah. The Member Specialist plays the critical role of ensuring that AEIOU is in compliance with the rules and regulations of the Corporation for National and Community Service, USERVE, and AmeriCorps. This involves training and assisting each AmeriCorps Member with the technical details involved in their work, on-boarding and exiting each Member in a timely way, and supporting AmeriCorps members’ completion of all requirements in order to complete their term of service and receive their education award.  The Member Specialist welcomes each new Member to the program and helps the Director plan and conduct initial and ongoing training's for AmeriCorps members. The Member Specialist helps oversee the work of the Office Assistant and assists in determining needs and schedules for training and site visits by the Director and Member Coordinator. 

AEIOU trains and supports approximately 100 AmeriCorps Members who are responsible for setting up and running tutoring and mentoring programs in over 80 schools around the state of Utah. Members work with administrators, staff and teachers in schools to determine which children are in need of extra help with reading (elementary schools) and grades/attendance (secondary schools) then Members recruit, train and supervise volunteer tutors and mentors to work one on one with each student.

Key Responsibilities:

Supervise Hiring and Exit process of AmeriCorps members
Certify member eligibility.
Establish member’s accounts in the USERVEUtah AmeriCorps Member Tracking System (IPT) and in the Federal System EGRANTS for pre-service verification
Enroll and exit members within required time frames
Initiate member and staff background/sex offender checks through approved systems
Create and maintain member files member files for required hard copies of documents
At the end of members’ terms, verify completed requirements, exit members and ensure they are set up for their Education Awards, as applicable.

Member Support:
Contact members to announce and arrange logistics for pre-service training
Update and monitor member files
Monitor and track that all documents are received, filed, uploaded and filed
Troubleshoot IPT technical issues with members as needed
Assist with Member Health Insurance, Childcare, Forbearance Forms and the MyAmeriCorps Site
Handle member reimbursement paperwork
Ensure members are on track for timely completion of all requirements
Continually provide member service and support

Training and Site Visits:
Assist Director in all member training preparations
Help present pre-service member training on tracking system that members need to be using (IPT); continue to offer further IPT training and support for members throughout the year
Plan and help conduct make-up training
Prepare or oversee preparation of copies, folders and other materials needed for training
Assist with the coordination and conducting of school site-visits, Director and Member Coordinator site visits, and follow-up training

Member Tracking System (IPT) and EGRANTS:
Establish accounts for site supervisors and members, upload required documents in a timely manner; troubleshoot issues
Send, monitor, and audit monthly Member Timesheets for accuracy
Perform office reviews of contracts/timesheets, create reports
Submit Request for Reimbursements (RFRs)
Ensure all requirements in EGRANTS are handled in accordance with deadlines

Assist Program Director with administrative tasks
Create and maintain Master Member Spreadsheet
Monitor and maintain program compliance
Prepare and submit quarterly reports to USERVEUtah Staff
Coordinate with Member Coordinator and oversee the work of Office Assistant
Collect and monitor other grant-required forms (MOUs, ADA Forms, In-kind Contributions, ect)

Position Requirements:

Minimum 2 years administrative/office assistant work
Minimum 2 years project management experience
Excellent organizational skills (including task and time management)
Associates degree (required) or Bachelors degree (preferred)
Community service experience
High standards of professional ethics and conduct
Understanding of school environments
Excellent written and oral communication skills
Solid experience working with an online tracking system
Strong skills in Microsoft Office/Google Suite productivity tools

Required Competencies:

Organized/Attention to detail - ensure compliance with CNCS and UServe Utah rules and regulations, timely data collection and analysis to monitor implementation and use continuous improvement processes to refine program execution.
Problem-solving skills – able to think outside the box and come up with ideas and solutions
Team Player - ability to work effectively with individuals and groups
Action-Oriented - take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Interpersonal Savvy - relating openly and comfortably with diverse groups of people.
Drives Results - consistently achieving results, even under tough circumstances.
Adaptability - adapting approach and demeanor in real time to match the shifting demands of different situations.
Understanding of school environments

Preferred Qualifications:

Working knowledge of IPT (online information tracking and timesheet system)
Successful completion of AmeriCorps term of service or experience working with AmeriCorps programs and members
Experience tutoring and mentoring children and youth
Experience working in schools (with teachers, administrators, and staff)


Wage: Competitive - based on experience and qualifications ($36,000 - $39,000) with competitive benefits package (health, dental, and 403B match of up to 10% after one year of employment)
Location:Headquarters are in Ogden, Utah and work will be completed primarily on-site at the United Way offices but there will be some limited travel required for meetings, trainings and site visits.
Hours: Full-time exempt.
How to Apply:Send a cover letter and resume to Saren Loosli at
Closing Date: November 11, 2019 at 5pm.